Returns & refunds

Updated 21 October 2026

If there is a problem with your order, please let us help.

Start with customer care

Contact Herbal Versa promptly with your order number, the product name and a short description of the issue. Where possible, include photographs of the parcel, label and affected item. We will explain what information is needed and the next steps. Please contact us before sending anything back so we can provide the correct return instructions.

Damaged, incorrect or faulty items

Tell us if an item arrives damaged, is different from the one ordered, has a broken seal or appears defective. Keep the packaging and do not consume a product that may be damaged or unsafe. We will investigate and arrange an appropriate replacement, refund or other remedy where the issue is confirmed, in accordance with applicable consumer law. We will explain any return requirement and return-cost arrangement before you send the item.

Change of mind

Contact us before opening a product if you want to request a change-of-mind return. Eligibility for an unopened item must be agreed with our team before it is sent back. Opened, used or unsealed ingestible products are not accepted for change-of-mind returns because their condition cannot be verified. This does not restrict your rights where a product is faulty, unsafe, incorrectly described or incorrectly supplied.

Cancelling an order

Contact us as soon as possible if you need to cancel. We will confirm whether the order can still be stopped. If it has already been dispatched, we will explain the return or delivery options. A cancellation is not confirmed until our team has acknowledged it.

Inspection and refunds

We will tell you whether an item must be returned or whether other evidence is sufficient to assess the request. Once a refund is approved, we will confirm the amount and the payment route. Refunds are made to the original payment method where supported. For cash-on-delivery orders, we will agree a suitable refund method directly with you. The time for a payment provider or bank to post a refund can vary; we will provide the processing details when the refund is issued.

Returning an item

Follow the return instructions provided by our team and keep proof of postage or collection. Do not send parcels to an address found on an old label without checking it with us. Do not include bank-card numbers, passwords or unrelated health information in a return enquiry.

Your consumer rights

This policy does not exclude or limit rights or remedies that cannot be excluded under applicable law. Contact customer care if you need help understanding the options for your particular order.

Need help? Contact Herbal Versa.