Privacy policy
Updated 21 October 2026
Your information helps us fulfil orders and answer your questions.
Who this policy covers
This policy explains how Herbal Versa handles information through its Pakistan online store at herbalversa.pk. For questions about your information, use the contact details on our Contact page.
Information you provide
When you place an order, create an account or contact us, we may receive your name, email address, mobile number, delivery and billing addresses, order details and the contents of your enquiry. An account also stores login information and your order history. Please provide only the information needed for the transaction or enquiry. Our contact form is not intended for medical records or sensitive health details.
Website and payment information
The website and hosting service may process technical information such as an IP address, browser type, pages requested and security logs. Cookies or similar storage support the cart, sign-in and your privacy choices. Payment providers process the information needed for the payment method you select. Do not send full card details or account passwords to us by email, a contact form or WhatsApp.
How we use information
We use information to process and deliver orders, communicate about payments and delivery, respond to enquiries, manage accounts and returns, prevent fraud, secure the website and maintain business records. Optional analytics or advertising technologies are used only when enabled and subject to the applicable consent choices. We do not treat an order enquiry as consent to receive unrelated promotional messages.
Service providers and sharing
We share the information needed to carry out a service with the relevant hosting, delivery, payment, email or support provider. For example, a courier needs delivery details and a payment provider needs transaction information. If you choose WhatsApp or a social platform, that service also handles information under its own privacy terms. Information may also be disclosed where required by law or necessary to address fraud or a security incident.
Advertising and analytics choices
Optional analytics and advertising choices can be changed through . Rejecting optional cookies does not prevent you from browsing the store or using its essential shopping functions. See the Cookie policy for more detail. A provider that has already received information may have its own process for managing or deleting that information.
Retention and security
We retain information for the purposes described here, including order support, accounting, security and applicable legal obligations. Retention depends on the type of record and the store’s configured retention rules. We use access controls and reasonable technical measures to protect information, but no website or transmission method can guarantee absolute security.
Your requests
You can contact us to request access to, correction of or deletion of your information, or to withdraw a marketing preference. We may need to verify that a request relates to you. Some records may need to be kept for an outstanding transaction, legal obligation or dispute. Your request will be handled in accordance with applicable law.
Children and updates
The store is intended for adults able to place a valid order. We do not knowingly request children’s personal information for marketing. We may update this policy when the store’s services or data practices change. The update date appears on this page.
Need help? Contact Herbal Versa.